wont let me delete my old account

[wyvia]

i wanted to start again because it was my first account and i made mistakes at the begining.
so i am starting anew but it wont let me delete my account or destroy my planet. i am not geting a email with the destroy account number on it. so if it is possible can the Admins delete it for me? i have created anothere account anyway but i changed that email adress to my msn one insted onof my main one and yes i have also checked my msn account for emails.
my name on it is wyvia and the planet is reach.

[The.Devils.Own]

Hi Wyvia,

In this case you can contact the game masters from the web support form here:
http://www.xs-software.com/contacts.php

Please describe in details your problem, they will be able to help you.